Information & Policy


  • All our prints are termed as Fine Art prints.  Our printing & framing company uses Hahnemühle Photo Rag Bright WhiteIt is a smooth 100% rag based paper, provides the weight of an art paper with a smooth calendared surface, which picks up every detail captured in the photograph. This paper is predestinated for high contrast prints with great colour brilliance.
  • All our prints & framing comes with Ultra-Vue Non-Reflective Glass.
  • Our preferred supplier use the highest quality materials in all of our framing so your item not only looks good, but it ensures the longevity of the item as well.



  • Free shipping Australia wide
  • Orders are either shipped via “Australia Post” or the printing company’s nominated courier.
  • All framed prints are “Signature required” delivery only.
  • When ordering please make sure you select the delivery address correctly as any alteration to any delivery after shipping will incur a cost of additional standard shipping fee.
  • Expected shipping time: 3 to 10 business days. This is purely due to the nature of handcrafted assembly of the frame & extra fine print.
  • Expected shipping times are a rough guideline only, delays due to busy periods or shortage of raw materials can happen. If you require your print by a certain date, please let us know and we will do the best we can.
  • Only the recipient of the order can sign on deliveries, we do not encourage the framed prints to be left unattended. If there is a damage due to the framed print left unattended, Vertical Pixel and its associates are not responsible for the damages. 



  • Vertical Pixel products are created with utmost care & with the finest materials available. If you receive your purchased item with variation and marking, please don't hesitate to contact us and we will aim to resolve it ASAP.
  • During any unforeseen events if your print(s) arrives broken / damaged, please do the following so that we can process an insurance claim and send you a brand new print ASAP.
  • A) If you see the content is broken or damaged during transit, please "Do Not" sign the delivery. B) Click pictures of the damaged prints and send it to



© VERTICAL PIXEL ABN: 80 057 514 277


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Vertical Pixel accepts major credit cards. Orders are created & sent upon payment received in full.



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